remote to hybrid Archives

The Role of Current Technology in Business Growth and Expansion

glitchbusters on May 25, 2023

Business growth and expansion entail a lot of work in all the different areas—logistics, finance, research, and technology. Technology plays a key role because practically all aspects of business rely on it.

In our last few blogs, we have been talking about some benefits that small business owners can get out of integrating the right technology into their business, especially during expansion, downsizing, or switching from a remote work setup to a hybrid work environment.

Attracting and Retaining Talent for Business Growth and Expansion

For any SMB, attracting and keeping enterprise talent is quite an achievement. But, of course, it is rarely easy to do because most competent professionals prefer to work with global companies that offer better perks and higher pay.

Using technology, you can not only pique the interest of top candidates for your open positions, but you can also convince them to stay for your business growth and expansion.

These strategies, as described in our blog on Week 1 called “How Small Businesses Attract Large Enterprise Talent”, can range from simply making the hiring process pleasant or partnering with local community groups to something more proactive like offering a hybrid work environment that is much more attractive to potential new employees.

Installing Self-Help Kiosks

In week 2, we covered one of the most popular technology trends for business growth and expansion. Our blog post entitled, “Self-Help Kiosk vs. Human—What Are the Pros and Cons?” he self-help kiosk has been appearing in a growing range of industries. We can find them in fast-food restaurants, bus terminals, banks, and more.

We also covered how these kiosks can help business growth and expansion. especially as remote workers switch to working in person or in a hybrid way. Some benefits we covered were contactless transactions, higher profits, faster service, and better connections. We also discussed the special significance of self-help kiosks in a hybrid workplace, where companies make do with a much lower employee population in the office.

Better Customer Service

Technology and customer service are two things people would not automatically relate to each other. But as you will quickly realize after reading our week 3 blog, “For Better or For Worse: How Your IT Company Affects Your Customers”, IT and customer service are closely connected.

Ensuring that the quality of your customer service is up to par is vital regardless of the work setup you have in the office. Whether your employees work from home, in the office, or a combination of both, be sure they always give great customer service. This can help improve your business growth and expansion.

With the help of a reliable IT provider, this should not be a problem. For example, we offer IT services that give your clients a better experience. Some services that we would be happy to provide for you are multichannel communications, live chats or chatbots, exemplary CRM software, personalized offer recommendations, self-service portals, advanced POS systems, and a trusty remote-to-hybrid system.

Choosing the Right MSP for Business Growth and Expansion

As you can see, technology is vital in many aspects of business growth and expansion. This step means one thing: you need to choose the right IT provider because they can make or break your business!

Fortunately, you don’t have to look too hard. We have the experience, expertise, and passion to provide you with the best IT service you require. We are very good at what we do but don’t take our word for it. Call us today, and we will show you what we can do to help take your business growth and expansion to the next level of success!

For Better or For Worse: How Your IT Company Affects Your Customers

glitchbusters on May 17, 2023

How Your IT Company Affects Customers is very important to keep your business operations in good hands. Most processes today rely on technology, so you need a provider to keep up with the times and ensure everything goes smoothly.

But do you realize how your choice of IT company also affects your customers? The level of customer satisfaction might be one of the most revealing gauges of how efficient your IT company is.

How Your IT Company Helps Affect Your Delivery of Better Service to Customers

Although your IT provider does not have direct contact with your customers, the tasks they take on influence the quality of service you can provide to your clients. Here are some examples of how your IT company can enable you to deliver better customer service.

Multichannel Communications

Accessibility and convenience are vital factors for better customer service. When a customer wants to get in touch with you for any reason, they should be able to do so through multiple options. Make sure your IT provider offers many communication channels, including email, live chat, text, social media, and SMS.

How Your IT Company’s 24/7 Customer Response Affects Customers

When customers reach out to you, they expect timely responses. Of course, it wouldn’t be too practical to have someone come in to answer calls in the wee hours of the morning. You can use chatbots to handle customer concerns outside of regular business hours.

Customer Relationship Management Software

Employing a CRM or customer relationship management software gives your customers a much more pleasant experience. Why? Because with it, you don’t have to keep asking them to repeat the same information every time they get re-routed to a different agent, which can be extremely frustrating.

Faster and More Efficient Transactions

Customers dislike waiting in long lines at the grocery checkout, when ordering fast food, and so on. There are many solutions that an IT company can provide for all these situations, like better POS systems, automated order-taking, self-service portals, and many more. Incorporating these features into your business will lead to much better customer service.

How Your IT Company Personalized Recommendations Affect Customers

Advertising emails or marketing offers sent to potential customers at random can be very annoying. Most of the time, they will just get ignored or deleted. With the help of an IT company, you can easily tailor recommendations to your target market’s specific needs and wants. This increases the chances of them taking notice and taking you up on your offer.

Backup and Disaster Recovery (BDR)

The risk of online attacks is very prevalent these days. In addition, there is also the danger of other disasters that can lead to system failures and data loss. Such events can compromise the safety of customers when their data is exposed.

To keep this from happening, you should have a proper backup and disaster recovery plan in place, courtesy of your IT provider. With a reliable BDR, your customer’s data is protected. This will give them peace of mind, and they will have no qualms about putting their business in your hands.

Find the Right IT Company that can affect Better Service to Customers

Your IT provider can provide a variety of services for various aspects of your business. But in the end, all of it has something to contribute toward better customer service. So if you want to draw more customers and give them the most pleasant experience, you must establish a long-term partnership with a reliable IT company.

Here at our company, we have mastered optimizing business processes so that they lead to the best customer service possible. We can assist you with anything from communication and sales transactions to transitions to a Hybrid workplace. By calling us, you can give your customers the most pleasant experience, and your business can enjoy continued growth and success.